Shipping & Returns

This is policy may be updated from time to time. We encourage you to check back periodically for updates.

 Last Updated: May 22, 2025

Free  Shipping

We offer free standard shipping on orders in the United States of $35.00 (USD) or more, before sales tax where applicable.

Processing  Time

Processing time is the duration of time needed to process orders to prepare them for shipping. 

Our processing time is 1 – 3 business days. Excluding weekends and holidays. All orders placed on Friday after 12pm will be processed the on the following business day.

During special promotions, new product launches, holidays, or other peak periods order processing may extend beyond the standard 1 – 3 business day timeframe.

  • Shipping Method: Various carriers
  • Shipping Cost: $9
  • Estimated Delivery: Within 3–15 business days*

*Sunday deliveries follow DHL standard terms.

Please allow up to 7 additional business days for shipments to Alaska, Hawaii, and US Territories. Weekends and holidays are excluded.

We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control. 

Order  Modifications

We are unable to guarantee changes, including modifications to products ordered, address updates, or cancellations once an order has been placed.

We are not responsible for orders submitted with the incorrect address. 

DHL and USPS work together to deliver your package. Please note that during the handover from DHL to USPS there can be delays in tracking information updates. USPS completes delivery on most shipments, please use the USPS Tracking Number for most up-to-date tracking information. 

Multiple  Packages

Orders could arrive in multiple packages. Please allow up to  4 business days after a package arrives for the additional package(s) to arrive if you are missing items in a large order.

Lost, Damaged or Stolen Packages

All lost, damaged, or stolen package claims must be reported within 7 business days of the delivery date. All orders with a proof of delivery are only eligible for reshipment. 

Please note, we do not assume a package has been lost until after the full 15 business day shipping window has passed. After the stated time has elapsed, we are happy to offer a replacement.

Order  Tracking

Once the order ships, an email notification containing the tracking number will be sent. You can track the movement of the package using the tracking number and carrier link included in the confirmation message.

COD (Cash On Delivery)

We do not ship COD. NO EXCEPTIONS. If additional fees are requested at the time of delivery, refuse the package and contact our Customer Service team at info@saltairrs.shop. We will not refund additional shipping fees paid by the customer. NO EXCEPTIONS.


Our warehouse is closed and will not be shipping on the following holidays:

  • New Year’s Eve 
  • New Year’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
Where do we ship?

We currently ship to the following locations: 

  • All 50 U.S. states 
  • District of Columbia
  • Puerto Rico 
  • US Virgin Islands 
  • P.O. Boxes*

We cannot ship the following items outside the Contiguous United States; Alaska, Hawaii, APOs, and US Territories including Puerto Rico, and the Virgin Islands. 

  • Body Mists
  • Leave-In Conditioner
  • Heat Protectant Spray
  • Dry Shampoo
  • Wave Spray

We cannot ship the following items to P.O. Boxes:

  • Body Mists
  • Leave-In Conditioner
  • Heat Protectant Spray
  • Dry Shampoo
  • Wave Spray

PLEASE NOTE: We do not ship to freight forwarders. We reserve the right to cancel any orders shipping to freight forwarding addresses without prior notification. Orders submitted using a freight forwarder are not eligible for returns, exchanges, replacement, or refunds. NO EXCEPTIONS.

International  Shipping

We currently do not ship internationally.

Return  for  Refund

We accept returns on regularly priced items within 30 days of the delivery date. If you’d like to process a return, please use the self service return form which can be found here. 

If you received the incorrect item or your item was damaged and you’d like a replacement, please email info@saltairrs.shop.

All products in an order made using a coupon code, including those for a free product, do not qualify for return or refund. They are considered final sale.  

Please note that we monitor return activity for abuse and reserve the right to limit the number of returns to anyone that abuses the policy.